Privacy Policy

Jul 8, 2026

Introduction

This Privacy Policy explains how VocalVia ("VocalVia", "we", "us", or "our") collects, uses, stores, and protects information when you use vocalvia.com and our document-to-podcast, text-to-speech, speech-to-text, voice library, and voice creation features.

By using VocalVia, you agree to the practices described in this policy.

Information We Collect

Account information

When you create an account, we may collect your name, email address, authentication provider details, and account settings. We use this information to create and secure your account, provide support, and operate the service.

Uploaded content and generated content

VocalVia processes the content you provide, including uploaded documents, pasted text, imported URLs, generated outlines, generated scripts, text-to-speech segments, generated audio, speech-to-text transcripts, and project metadata.

We use this content to provide the features you request, such as extracting text, generating outlines, creating editable scripts, synthesizing audio, saving generation history, and allowing you to download or revisit previous results.

Voice samples and custom voices

If you use voice cloning or voice design features, we may process voice samples, recordings, generated voice previews, and related metadata. Use these features only with audio you own or have permission to use.

Usage and device information

We may collect usage data such as pages visited, features used, generation status, errors, browser type, device type, approximate region, and timestamps. We use this data to maintain, secure, debug, and improve VocalVia.

Payment and billing information

Paid plans and credit purchases are processed through third-party payment providers. We may receive billing status, plan, transaction identifiers, subscription identifiers, payment email, invoice links, and related metadata. We do not intentionally store full credit card numbers on our servers.

Cookies and similar technologies

We use cookies and similar technologies for authentication, session management, preferences, security, and service analytics.

How We Use Information

We use collected information to:

Provide document upload, outline generation, script generation, text-to-speech, speech-to-text, voice creation, and history features.
Authenticate users and protect accounts.
Estimate and deduct credits for generation workflows.
Store user projects, generated audio, custom voices, and generation history.
Process subscriptions, payments, credits, invoices, and billing status.
Diagnose errors, prevent abuse, and maintain service reliability.
Respond to support requests.
Improve product quality, user experience, and performance.

Third-Party Services

VocalVia may use third-party providers for authentication, AI processing, text-to-speech, storage, hosting, analytics, email, and payment processing. These providers process data only as needed to provide their services to VocalVia.

Examples may include cloud hosting providers, object storage providers, authentication providers, email providers, payment providers, and AI model providers used for document, script, speech, or voice workflows.

Data Storage and Security

We use reasonable technical and organizational measures to protect your information, including access controls, authentication, and secure storage practices. However, no internet service or electronic storage system is completely secure, and we cannot guarantee absolute security.

Generated files and uploaded assets may be stored in cloud object storage so the product can provide downloads, previews, and generation history.

Data Retention

We keep information for as long as needed to provide the service, maintain your account, comply with legal obligations, resolve disputes, prevent abuse, and support billing records.

You may delete certain content from the product where deletion controls are available. Some records may remain in backups, logs, billing systems, or audit records for a limited period.

Your Choices

Depending on your account and location, you may be able to:

Update account information.
Delete generated items or custom voices where product controls are available.
Cancel subscriptions through billing settings.
Contact us to request access, correction, or deletion of personal information.